Return Policy

Returns

We have a 14-day return policy, which means you have 14 days after your item has shipped to request a return through our website! Returns will only be accepted if your clothing item is in the same condition that you received it: unworn or unused, with tags, and in its original packaging. 

There is a shipping & handling fee of $5.95 for all returns. This will be deducted from your refund.

NO RETURNS ON ACCESSORIES (hats, make-up pouches, etc.)

You can start a return here.

Return Process

Returns can be processed on our website via our partner Redo.  If your return is accepted, Redo will send you a return shipping label, as well as instructions on how to send your item back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@groovycowboy.com.

Exchanges

You can contact us at hello@groovycowboy.com to initiate the return of the item you have, and once the return is accepted, we will ship out your exchange or issue you a code to access your store credit. If you are exchanging for another size and need to receive it in time for an event, you may want to place a new order for the size you want  rather than waiting to process the exchange and take the store credit for the item you're returning.

International Returns

International orders will have the opportunity to be returned, however, any shipping or duties/taxes from this return shipment will be the responsibility of the customer. 

Damages and issues

Please inspect your order upon reception and contact us immediately (within 5 days of receiving your item) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items returned to sender as undeliverable/incomplete address/addressee unknown

Please make sure to confirm your address information is correct prior to checkout. We are unable to modify shipping address information once a package has shipped. If your package is returned to us by the carrier as undeliverable, we automatically begin processing the return. After processing is complete, you will receive an email confirming the return and information on how to access your store credit which you can use to repurchase your item(s). 

We can't reship orders that carriers return to us as undeliverable. You will need to place a new order on our website to reorder those returned item(s).

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on limited-releases, sale items, or gift cards.

FOR CANDLES:

If your order was not delivered due to customs issues or your order was delivered damaged/defective, please email us at hello@groovycowboy.com with photos and we can start processing a return or an entirely new order. Returns will not be accepted without photos of the product.